Powerootz is committed to protecting your personal information.
As a reminder, Powerootz does not request personal information via e-mail or telemarketing. If someone contacts you in this manner and requests personal information on behalf of Powerootz, DO NOT RESPOND! Delete, disregard or hang-up. These questions are not from us. We want your personal information to remain private. If you have questions about Powerootz’s privacy practices, contact [email protected] or call us at (760) 687-5524
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Powerootz follows these privacy principles both online and offline in the collection, use, sharing and security of customer information.
Provides you NOTICE of our customer information practices.
Gives you CHOICES about how your data may be used for marketing purposes.
Provides you the opportunity to UPDATE or CORRECT your personal information.
Uses information SECURITY safeguards.
Limits the SHARING of your information.
Commits to COMPLYING with applicable privacy requirements.
Provides you with means to CONTACT US about privacy-related issues.
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
WHAT INFORMATION DOES Powerootz COLLECT FROM ME?
We may collect personal information such as:
Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product preferences, hobbies and likes or dislikes relating to the products we may offer).
WHEN DOES Powerootz COLLECT INFORMATION FROM ME?
While taking advantage of services available from us, we may ask that you provide personal information.
For example, we request personal information when you:
- Set-up an account online
- Fill-out a contact form
- Purchase products or services
- Schedule delivery or installation
- Join a loyalty program
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with Powerootz
When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.
HOW IS MY INFORMATION USED?
We use the information you provide in order to:
- Fulfill requests for products, services or information
- Administer loyalty programs
- Provide customer services
- Administer sweepstakes, promotions or surveys
- Offer new products and services
- Improve the effectiveness of our Web site, our marketing endeavors and our services and offers
- Conduct research and analysis
- Send marketing communications
- Perform other business activities
WHAT INFORMATION IS PROVIDED TO Powerootz FROM OTHERS?
- Information From/About Friends or Family
- If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided.
- Information From Third Parties
Powerootz obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
DOES Powerootz SHARE MY PERSONAL INFORMATION WITH OTHERS?
Powerootz does not sell or rent your personal information to third parties. We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling our customers’ orders
- Sending Powerootz marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Maintaining our loyalty program
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of Powerootz
- Processing credit card payments
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?
Powerootz is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Powerootz.
To opt-out of or opt-in to receiving marketing communications from Powerootz, please take one of the following actions:
- Follow the directions on a marketing e-mail or direct mail marketing communication from us.
- Call (760) 687-5524 and provide your current contact information.
- Send an e-mail with your current contact information to: [email protected]
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
Powerootz will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
- 10 business days for e-mails
- 30 days for phone calls
- 6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.
HOW DOES Powerootz SECURE MY PERSONAL INFORMATION?
We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control.Powerootz cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Powerootz uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.
Third-Party Ad Providers
Our Web sites use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
HOW CAN I UPDATE MY INFORMATION?
Powerootz wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:
- If you’ve created an account on Powerootz.com, you can update your information after logging into your account
- Call: (760) 687-5524
- Send a request to: [email protected]
If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.
WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
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